Down things today. A sobering look at The Last Days of Walter Benjamin’s Life / Mike Monteiro’s upcoming book Ruined by Design looks like it’ll be an essential read / a list of services and devices that have been (intentionally) Killed by Google / How a bookshop wolf handles awkward customers, all about Anne Barnetson’s Customer Service Wolf / oh this will end well: The Difference, ‘Connect with a Therapist via Alexa Voice Services’.

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